Wells Fargo issued the following announcement on April 11.
Wells Fargo Advisors’ 2020 full-service investor satisfaction score increased 23 points from 2019, ranking seventh and above industry average, according to the J.D. Power 2020 U.S. Full-Service Investor Satisfaction Study released March 26, 2020.
The study evaluates customer satisfaction and identified seven primary factors (in order of importance):
Financial Advisors
Account Information
Investment Performance
Firm Interaction
Product Offerings
Commissions and Fees
Information Resources
“Clients are at the center of everything we do,” said Rich Getzoff, head of Branch Network at Wells Fargo Advisors. “We are pleased to have seen significant improvement in overall client satisfaction. With heightened volatility and economic uncertainty, our advisors remain focused on helping clients achieve their financial goals and are committed to driving increased satisfaction.”
Wells Fargo Advisors ranked seventh in overall full-service investor satisfaction, with a score of 852 out of 1,000.
Original source can be found here.
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