Wells Fargo issued the following announcement on March 27.
If you are unable to make your mortgage payment, please email us through our secure online banking message center about your situation. We’ll provide options in 3-5 days. Our centers are experiencing long wait times. If you can make your payment, please do so. Click to login: http://on.wf.com/61871QuqL
Original source can be found here.
Source: Wells Fargo