Alexa gives voice to Allstate inquiries

Allstate Insurance has "hired" Amazon's Alexa to assist it in providing a unique method of providing customer service, the insurer announced recently.

Allstate customers with an Amazon Echo or another Alexa-voiced device can simply ask the personal assistant for help or information about their coverage, the location of an Allstate office and more.

“Allstate has a history of innovation and consumers expect that to continue from us,” Roger Tye, Allstate’s vice president of Digital and User Experience, said. “Amazon’s innovation with Alexa provided a great avenue for us to connect with our customers in a delightful way, providing them useful information when, where and how they want it.”

Allstate has released an account-specific skill for Alexa, which customers can enable it to the “Skills” section of their Amazon Alexa app. They can then search for a variety of information, either specific to their account – when their bill is due and the amount they owe, for example – or general, such as finding the nearest agent by entering their zip code.

“This is a new platform for us, but we continuously look for innovative ways to reach our consumers directly and make it easy to do business with Allstate,” said Tye.

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Allstate Insurance Company, Pam Gleich Agency 1152 Wilmette Ave. Wilmette, Illinois 60091