Alexa gives voice to Allstate inquiries

Allstate Insurance has "hired" Amazon's Alexa to assist it in providing a unique method of providing customer service, the insurer announced recently.


Allstate customers with an Amazon Echo or another Alexa-voiced device can simply ask the personal assistant for help or information about their coverage, the location of an Allstate office and more.

“Allstate has a history of innovation and consumers expect that to continue from us,” Roger Tye, Allstate’s vice president of Digital and User Experience, said. “Amazon’s innovation with Alexa provided a great avenue for us to connect with our customers in a delightful way, providing them useful information when, where and how they want it.”

Allstate has released an account-specific skill for Alexa, which customers can enable it to the “Skills” section of their Amazon Alexa app. They can then search for a variety of information, either specific to their account – when their bill is due and the amount they owe, for example – or general, such as finding the nearest agent by entering their zip code.


“This is a new platform for us, but we continuously look for innovative ways to reach our consumers directly and make it easy to do business with Allstate,” said Tye.

Want to get notified whenever we write about Allstate Insurance Company, Pam Gleich Agency ?
Next time we write about Allstate Insurance Company, Pam Gleich Agency, we'll email you a link to the story. You may edit your settings or unsubscribe at any time.
Organizations in this story

Allstate Insurance Company, Pam Gleich Agency 1152 Wilmette Ave. Wilmette, Illinois 60091